Market leadership about more than bottom line for local HVAC provider

November 15th, 2018

Golden Rule Plumbing, Heating and Cooling is the area’s authority in plumbing and HVAC. Being a market leader, however, is about more than successful business levels of plumbing, heating and cooling. By following life’s golden rule, this company provides world class customer service, making sure that customers benefit from its philosophy of treating others as anyone wants to be treated. As the only truly service-focused plumbing and HVAC company in Des Moines metro, Golden Rule focuses on existing residential homes.

“Our advantage is being able to get to our residential customer quicker,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling.

Timely service is critical to homeowners facing a plumbing emergency or a cold home in the dead of winter. The company’s fast response is implemented through its large fleet of service vehicles – more than 30 – and its highly skilled technicians.

Golden Rule further supports its home-owning customers by leading the way with important home systems maintenance. Annual maintenance boosts safety and peace of mind, reducing repair costs and extending the life of heating and cooling equipment.

“Maintenance helps get the most out of your system,” said Johnson. “We have the best and cheapest annual maintenance plan at $99.”

Extending the golden rule philosophy to employees has landed Golden Rule among Des Moines’ most respected places to work. This company has been repeatedly recognized as one of the area’s top employers.

“Golden Rule is a great place to work because we live the golden rule, even offering employee perks and benefits that are unheard of including guaranteed paid time and whole family paid insurance,” said Johnson.

Golden Rule employees enjoy access to all Des Moines offers including concerts, sports and events thanks to relationships the company has built with respected advertising partners. Johnson said that being aligned with major brands including KCCI and Hy-Vee, market leaders in their own industries, is a huge honor for Golden Rule. The company is proud that these partnerships help it give back and assist many area residents in need.

“For four years, we have partnered with KCCI and Hy-Vee to sponsor Scan Away Hunger through Hope Ministries,” said Johnson. “This is a huge way we give back to our community by supporting our homeless and those in need through this food drive that generates food and monetary donations.”

By keeping life’s golden rule in mind, Golden Rule has built a successful, marketing-leading business offering outstanding service for homeowners, a great work environment for employees and important support for the local community.

Golden Rule Plumbing, Heating & Cooling can extend its leadership to any home owner with plumbing and HVAC needs. To learn more or schedule a service, visit http://www.goldenrulephc.com/ or call (888) 986-2424.

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Fast response part of service defining Golden Rule Plumbing, Heating & Cooling

November 14th, 2018

Working by life’s golden rule and providing cost–effective plumbing, heating and cooling services are the hallmarks of Golden Rule, Plumbing, Heating & Cooling’s business. Recently, this respected service provider began promoting the core values it believes sets it apart. Much has been made of the overall customer service experience provide by the professionals of Golden Rule. A key component of that experience is fostered by Golden Rule’s exceptionally fast response time.

“We have the fastest response time because we only service existing residential homes and have more service trucks on the road than any other company in the metro,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling.

Johnson noted that everyone at Golden Rule is aware that plumbing and HVAC calls are often emergency driven.

“The nature of our line of work is that you don’t really care about us until you really need us, when there is a problem, when water is somewhere it shouldn’t be or you are hot or cold. Then customers need us immediately,” note Johnson.

Respect and understanding – the first two of the R.U.L.E.S. that make up Golden Rule’s core values of respect, understanding, loyalty, expertise and service – drive this Des Moine-area business to address a residential customer’s needs as quickly as possible.  Johnson noted that Golden Rule understands that people call the first company that comes to mind and will often select whoever can most quickly provide service.

Of course, providing quality service is still key once response is in place.

“Once you have us to your house, by living our R.U.L.E.S., then it won’t be a question of who to call the next time,” Johnson added.

One way Golden Rule achieves both its quick response time and its highly-rated service is via its annual membership program. The company’s Gold Club Membership is good for 12 months from purchase and includes two system checks and a plumbing inspection. The program offers front-of-the-line service and negates both trip fees and diagnostics charges. Members also receive ten percent off needed repairs.

For assistance with any home’s plumbing or HVAC needs to to enroll in the Gold Club Membership, contact Golden Rule Plumbing, Heating & Cooling at (888) 986-2424. Or learn more online at http://www.goldenrulephc.com/.

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Unexpected customer service sets local plumbing, HVAC provider apart

November 14th, 2018

Since it was established nearly two decades ago, Golden Rule Plumbing, Heating & Cooling has become well known for providing cost–effective plumbing, heating and cooling services, products and repairs. Adherence by this respected service provider to its core values has created the R.U.L.E.S. that allow this company and its employees to conduct all work and relationships according to life’s golden rule.

Living up to that golden rule of treating others as you want to be treated is achieved at Golden Rule thanks to the company’s core values: respect, understanding, loyalty, expertise and service.

“We take the Golden Rule and take that even further with our R.U.L.E.S, or our core values,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling. “We feel we are customer service company that just happens to work in the plumbing and HVAC industry, not the other way around.”

Johnson notes that Golden Rule has three unique characteristics that distinguish this service provider from its competition: working and serving by the golden rule; providing the fastest response time; and giving a consistent customer service experience that is more professional and service oriented than what customers usually experience within the industry.

“People have a stereotypical view of what a plumber or HVAC technician looks like and what that interaction will be like. We blow those stereotypes out of the water,” noted Johnson who is pleased to refer to the many positive online reviews Golden Rule has received

“We hear all the time that the interaction with us is unlike anything they have experienced, or expected to, from a plumbing & HVAC company,” added Johnson.

The honesty of Golden Rule’s technicians is highly praised. Customers of Golden Rule Plumbing, Heating and Cooling often note the effort employees make to provide thorough explanations of what is needed for any given problem or service matter.  From forthright communication to professional demeanor and appearance to expert work, Golden Rule’s service technicians embody the company’s values.

“We create a consistent customer experience that is unmatched, and unexpected, in our industry,” added Johnson.

Golden Rule Plumbing, Heating & Cooling is ready to assist with any home’s plumbing and HVAC needs. To learn more about the company, to request an estimate or to schedule a service, visit http://www.goldenrulephc.com/ or call (888) 986-2424.

 

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Golden Rule helps homeowners with plumbing system maintenance and repair

November 14th, 2018

Plumbing is an often-ignored but always critical system in any household. Installing and maintaining the plumbing that makes the life of any house flow has been a focus of Golden Rule Plumbing, Heating & Cooling since the company was founded nearly 20 years ago.

“Golden Rule started as a plumbing only company,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling.

Today, Golden Rule serves the plumbing needs in existing home from the ground up, which excludes the main house drain and sewer or septic work.

“Everything inside the house we do!” said Johnson.

Highly trained plumbers from Golden Rule can help any home owners with their water heaters, tubs, showers, sinks, faucets, garbage disposals, spigots and shut off valves. This award-winning service company also sells, installs and services sump pumps.

“If you haven’t had your sump pump inspected, then get us out to take a look. You don’t want that to go out and wake up to water in the basement,” said Johnson.

Another part of Golden Rule’s plumbing business is the full service of water heaters. Expert technicians can do everything from to repair to replacement.

“We install an average of 40 water heaters each week!” noted Johnson.

Golden Rule plumbers can also re-pipe older homes. Unfortunately, the old water lines can develop leaks over time. Pipes and the main stack that eliminates all plumbing waste from any home is something Golden Rule can replace in a home when needed

Unfortunately, according to Johnson, plumbing maintenance is often ignored. Lack of such routine support can compound plumbing costs and repairs in the long run.

However, proper plumbing maintenance can keep piping working long term, increasing the lifespan of the system, saving money on costly repairs and even supporting good air quality within a home. To help more homeowners to stay on top of regular plumbing maintenance, Golden Rule includes plumbing as part of its Gold Club membership.

“For a Gold Club member, we do a plumbing inspection in the home every year to make sure there isn’t a leak or a drip that has gone unnoticed,” said Johnson. “And, of course, we are only a phone call away if something unexpected happens!”

Because of Golden Rule Plumbing, Heating & Cooling’s mission to conduct business by the Golden Rule of life, there are no stereotypical plumbers at Golden Rule. These technicians train in the company’s own state-of-the-art training center and are committed to exceptional customer service.

To learn more about Golden Rule Plumbing, Heating & Cooling, to request an estimate or to schedule a service, visit http://www.goldenrulephc.com/ or call (888) 986-2424.

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Local plumbing, HVAC provider’s philosophy drives business and benefits employees

November 14th, 2018

Conducting business by life’s golden rule has done more than establish Golden Rule Plumbing, Heating & Cooling as an industry leader. The philosophy of treating others as you want to be treated has garnered this locally owned provider of cost–effective plumbing, heating and cooling services recognition as one of Des Moines’ best employers.

Earlier this year, the Des Moines Register ranked Golden Rule Plumbing, Heating & Cooling among the Top Places to Work for 2017 in the Small Companies category.

“Being announced as one of the Top Workplaces was a huge honor because we focus so much attention on employee morale,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling.

The 60 employees at Golden Rule strive to work by the golden rule. This philosophy is expected from every plumbing technician, HVAC technician, HVAC installer, customer service representative, dispatchers, manager, installation coordinator and financial department personnel.

“Our employees are our life blood, the cornerstone to making this all work. They are the face of Golden Rule,” noted Johnson.

Staff training is key to the business success and high customer service ratings that Golden Rule Plumbing, Heating & Cooling enjoys.

“This is why we work so hard at training not only in technical expertise but also in customer service! We are a customer service company that just happens to be in the plumbing/HVAC industry,” added Johnson.

Finding the right employees to carry out Golden Rule’s mission is an important first step.

“We interview to find people who believe in our core values – our R.U.L.E.S. of respect, understanding, loyalty, expertise and service,” said Johnson. “We find the right people first and then can teach them the rest!”

Training is essential to building successful customer relationships and providing the best plumbing, heating and cooling installation, service or repair. Golden Rule’s service technicians and installers continually train on the latest industry advancements. Following a year of internal training, Golden Rule technicians and installers attend the state’s accredited school to become a Journeyman, obtaining the equivalent of a Master’s degree in their field

Johnson said Golden Rule employs some of the most experienced professionals available locally, noting the company’s senior advisors and installers have more than 100 combined years of field experience.

Golden Rule also endeavors to treat employees with respect and loyalty by providing advancement opportunities, insurance and other important incentives.

The highly trained and service-oriented professionals at Golden Rule Plumbing, Heating & Cooling are ready to assist with any home’s plumbing and HVAC needs. To learn more about the company, to request an estimate or to schedule a service, visit http://www.goldenrulephc.com/ or call (888) 986-2424.

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Schedule routine HVAC to avoid extreme Des Moines temperatures

November 14th, 2018

With winter finally receding into memory and the extreme heat of summer still weeks in the future, there is no better time for an annual inspection and service of any home’s heating, ventilation and air conditioning system (HVAC).

According to Golden Rule Plumbing, Heating and Cooling in Des Moines, such annual maintenance is critical to sustaining the long-term life of a home’s most critical system, it’s HVAC equipment.

“Annual maintenance is incredibly helpful to keep you aware of the condition of your older equipment,” said Bobby Johnson, sales and marketing manager at Golden Rule. “It sets expectations for the upcoming seasons so you are not caught off guard and left with a hot house!”

Although the highly trained professional technicians at Golden Rule Plumbing, Heating and Cooling conduct system checks throughout the year in existing homes, Johnson recommends scheduling a tune-up on air conditioning systems now.

“We focus on the older equipment, 15-plus years, in the spring and fall to try and catch any irregularities before the heat or cold of the seasons hit,” said Johnson.

According to Johnson, such annual maintenance can reduce costs on repairs and extend the life of heating and cooling equipment.

“Maintenance helps get the most out of your system,” said Johnson.

Annual maintenance is also crucial well-being and peace of mind within any home.

“Safety comes into play when you are dealing with furnaces. Annual inspections can detect if there is a CO2 issue leaking into the house,” noted Johnson.

Maintenance of HVAC systems is available by appointment and is especially easy for members of Golden Rule’s Gold Club. For annual members, Golden Rule’s expert technicians perform two complete system checks each year, covering both the furnace and the air conditioner. Knowledgeable professionals check all levels and specifications of systems’ inner-working parts and conduct a thorough cleaning the equipment.

The Gold Club Membership is available for $99 and covers 12 months. The program offers front-of-the-line service and negates both trip fees and diagnostics charges. Members also receive ten percent off needed repairs.

To become a Gold club member or to schedule inspection of air conditioning systems in any existing home from Golden Rule Plumbing, Heating & Cooling, visit http://www.goldenrulephc.com/ or call (888) 986-2424.

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Membership to local plumbing, HVAC provider follows Golden Rule

November 14th, 2018

For Golden Rule Plumbing, Heating & Cooling offering front-of-the-line service, repair discounts, regular maintenance and free diagnostics on a home’s critical systems are part of working by life’s golden rule.  These offerings – and the peace of mind they provide – are key elements of this Des Moines-based contractor’s growing annual membership program.

The Gold Club Membership is available for $99, a price the company believes dovetails with its mission.

“The Gold Club Membership is a great example of following the golden rule because the $99 is by far the cheapest in town for this service,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling, who noted that other providers can charge as much as $250 to $300 for a similar membership.

The Gold Club Membership is good for 12 months from purchase and includes two system checks and a plumbing inspection. The program offers front-of-the-line service and negates both trip fees and diagnostics charges. Members also receive ten percent off needed repairs.

“The membership pays for itself immediately in the peace of having a professional partner on call for any plumbing or HVAC need that arise,” said Johnson. “Plus you have a partner focused on keeping your equipment maintained and running longer!”

This partnership is key to the vendor’s goal of treating customers well.

“We get to know our Gold Club Members and develop great relationships,” said Johnson. “As a member, you have a trusted partner in Golden Rule who feels we own these pieces of equipment as much as you do!”

Gold Club Membership is available by contacting the company. Additionally, Golden Rule technicians routinely offer it to non-members when out on a call.

“It is usually to the customer’s benefit to enroll and receive the 10% discount,” added Johnson. “Often the discount offsets the $99.”

Now is the perfect time to enroll and schedule air conditioning checks or have a plumbing inspection completed.

“Our guys can hopefully give the customers an idea of what to expect in the upcoming season,” said Johnson.

To enroll in the Gold Club Membership and schedule your first diagnostic review, contact Golden Rule Plumbing, Heating & Cooling at (888) 986-2424. Or learn more online at

http://www.goldenrulephc.com/.

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Expertise, service and industry leading products define heating division of local HVAC provider

November 14th, 2018

Bitter January weather drives home the importance of quality home heating. Since 1999, Golden Rule Plumbing, Heating and Cooling has proudly offered industry-leading heating systems that can meet a homeowner’s heating expectations and budget along with unparalleled repair and maintenance services for home heaters.

A licensed, bonded and insured company, Golden Rule Plumbing, Heating and Cooling offers a wide range of heaters, brands and sizes, including boilers, furnaces, heat pumps, radiant heating, hybrid heating, geothermal and ductless mini split heat pump systems. The company provides installation or replacement as well as repair and maintenance for any heater in existing homes throughout the Des Moines area.

Golden Rule Plumbing, Heating and Cooling installs high-quality, energy efficient heating units. By working exclusively with one of the best brands available, Golden Rule leverages buying power to offer superior, reliable products at a savings. The heating units are made in America and come with the best warranties in the industry according to Bobby Johnson, sales and marketing manager at Golden Rule.

Johnson noted that, by partnering with a single manufacturer, Golden Rule can sell better products for a lower price, allowing homeowners to reap the benefits of functionality and reliability. Heating systems are rated for 20-plus years of use and come with a lifetime warranty.

“Customers love the lifespan of our products,” said Johnson. “You could buy a lesser quality product with a lower price tag. It might save you money up front, but it won’t last as long.”

Golden Rule’s well-trained employees translate product benefits to homeowners. While life’s golden rule guides all company work, specific RULES – respect, understanding, loyalty, expertise and service – are critical to meeting customer needs.  Expertise and service are essential to installing new heating equipment or to maintaining or servicing an existing heater.

“We tirelessly train here,” noted Johnson. “No one is more up to date in our industry than we are.”

Golden Rule Plumbing, Heating and Cooling has multiple installation teams plus a cadre of service technicians specializing in service and repair. Golden Rule can quickly and efficiently fit a home with a new system, service existing systems or offer emergency repairs.

To learn more about Golden Rule Plumbing, Heating and Cooling, to request an estimate or to schedule a service, visit http://www.goldenrulephc.com/ or call (888) 986-2424.

 

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Local Plumbing, HVAC provider works by the Golden Rule

November 14th, 2018

Treat others the way you wish to be treated. This golden rule is the driving force behind the business – and success – of Golden Rule Plumbing, Heating and Cooling.

Golden Rule Plumbing, Heating & Cooling has been serving the Des Moines area for nearly two decades. It provides cost–effective plumbing, heating and cooling services, offering high quality installation, repair, replacement and maintenance of these essential systems as well as emergency plumbing services. As part of its plumbing division, Golden Rule also offers standard rooter services. Its comprehensive HVAC offerings include air sealing for efficiency and important indoor air quality support. In addition to traditional conventional heating and cooling, Golden Rule Plumbing, Heating & Cooling even offers geothermal installation and replacement.

Since it was established, this company has developed a niche, providing world class customer service by always following the golden rule of life.

“We really try to live by that rule of life. It’s how we service customers, and it’s how we interview, hire and train our employees,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling. “We strive to live by this rule and create a customer experience that is unrivaled!”

Johnson noted that the golden rule guides the company’s relationships with customers, vendors and employees. Employees are encouraged to demonstrate the RULES: respect, understanding, loyalty, expertise and service.

That final precept – customer service – is key to Golden Rule Plumbing, Heating & Cooling’s work since it services such critical components of any home. Golden Rule Plumbing, Heating & Cooling is unique in the Des Moines area because it focuses on existing homes. While it can also support plumbing, heating and cooling in commercial settings, the company never works new construction.

“We create a consistent customer experience that is unmatched, and unexpected, in our industry,” noted Johnson, who noted that reviews by customers consistently indicate that this service provider manages to do just that.

Golden Rule Plumbing, Heating & Cooling is ready to assist with any home’s plumbing and HVAC needs. To learn more about the company, to request an estimate or to schedule a service, visit http://www.goldenrulephc.com/ or call (888) 986-2424.

 

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Tips for Winterizing Your Home

November 13th, 2018

Whether you’re excited about the coming cooler days or already pining for summer, there’s no way to stop the seasons – Winter is coming. Kick back and binge Game of Thrones once the air gets cold, but stay ahead of the weather by winterizing your home with these strategies.

Get Ahead of the Season

When your HVAC system is fighting drafts, poor insulation, and inconsistent temps in the home, it’s working overtime – and that can shorten the lifespan of even the best units. Prevent your HVAC from working too hard while saving you money on energy bills by getting ahead of the season. Here’s how:

Replace Storm Doors and Windows. It may seem like a chore, but pulling the storm doors and windows out of the garage and replacing them will make a huge difference in your home’s ability to conserve energy. If you haven’t invested in these crucial elements, this is the year. While you’re there, caulk or replace worn weather stripping in these areas; it’s an easy fix and can save you some coin in energy loss.

Consider a Smart Thermostat. From smart devices to smart cities, technology is not just making our lives easier; it’s conserving energy worldwide – and your home can benefit, too. With smart thermostats, property owners can remotely control the temperatures of their homes – wherever they are – to conserve energy. You can also set them to turn the temperature up during the morning, and down during the evening, without having to rely on whether you need another layer of clothes.

Insulate the Pipes. Insulating your pipes is a fairly easy process. Find pre-slit foam (invest in insulation with the highest R-value) and duct tape at a local hardware store. Prioritize covering pipes that are warm to the touch. Doing so will mean paying less for hot water, saving energy, and less chance of pipes bursting. If your home or property will be vacant, consider winterizing and draining your system to prevent burst pipes during hard freezes. Remember, you don’t have to be in a frigid climate to suffer burst pipes.

These are some of the early steps to protecting your home against winter’s worst, but here are some smaller ways to ensure your home is winter-ready:

  • Schedule a professional HVAC inspection.
  • Switch ceiling fan to clockwise to increase warm air flow.
  • Change or clean HVAC filters.
  • Add insulation to attics and other areas.
  • Cover drafty windows and doors.

These small steps can mean big savings in your home.

Stay Cozy and Save Energy This Winter

Having a professional inspect your system and offer further advice is smart and can prevent problems cropping up at inconvenient times – a burst pipe during the winter months can damage your home and add a big red line to your budget. Worse? If your system fails during the holidays, your mother-in-law will never let you forget it. Check off these boxes and add a call to an HVAC professional on your autumn to-do list. Today is a great day to winterize your home ahead of the coming cold.

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