What You Should Do When a Pipe Bursts

May 14th, 2018

image-of-leaking-waterA burst pipe is one of the worst emergency plumbing repairs in Des Moines, IA that you’re likely to run into. That’s why you always want the phone number to a great emergency plumber on hand—someone who can come to the rescue no matter the time of day or night. Our plumbers offer 24/7 service so you’ll have the professional plumbing help you need, when you need it.

Calling for a plumber isn’t the only thing to take care of when you’ve got a burst pipe in your home’s plumbing. There are other steps to take to help stop flooding and alleviate potential water damage. The water damage is the longest-lasting effect of a burst pipe, and you want to prevent as much of it as possible.

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You’re in the Zone for Air Conditioning Maintenance

April 30th, 2018

air-conditioning-maintenance-technician-checks-mainfoldWe’re starting to enjoy warmer weather in the Des Moines area, with pleasant 70°F weather. It’s a time when you won’t need your heating system, but you probably won’t need to lean much on your air conditioning system either. (We recommend only turning on the AC when temperatures rise above 78°F. Simply running the blower fan of your HVAC system can handle keeping you cool if you have the windows open.)

This is the perfect time to have AC maintenance done. This tune-up and inspection for your home’s cooling equipment should be done annually, and the mild weather of spring is the ideal window of opportunity: you don’t need the AC working yet, but you soon will. The HVAC professionals who handle the maintenance have much more open schedules at this time of year, so you shouldn’t have trouble scheduling a convenient time for the inspection and tune-up.

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Don’t Ignore Furnace Repair in Spring!

April 16th, 2018

furnace-repair-technicianSpring means warmer weather is on the way, and this is when homeowners start making plans for the middle of the year. We recommend you schedule your air conditioning maintenance now so your cooling system will be in peak shape for when the first heat wave arrives.

But are you neglecting problems with your furnace because it’s spring? This is not a good idea. We know it may seem like it’s pointless to schedule a repair for a furnace that’s struggling to provide warmth, or which is making odd noises, when hotter weather is so near. But you shouldn’t delay a furnace repair for any reason. We urge you to schedule furnace repair in Des Moines, IA as soon as you think there’s a problem—no matter the season. Below are some reasons why.

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Membership to local plumbing, HVAC provider follows Golden Rule

April 10th, 2018

For Golden Rule Plumbing, Heating & Cooling offering front-of-the-line service, repair discounts, regular maintenance and free diagnostics on a home’s critical systems are part of working by life’s golden rule.  These offerings – and the peace of mind they provide – are key elements of this Des Moines-based contractor’s growing annual membership program.


The Gold Club Membership is available for $99, a price the company believes dovetails with its mission.


The Gold Club Membership is a great example of following the golden rule because the $99 is by far the cheapest in town for this service,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling, who noted that other providers can charge as much as $250 to $300 for a similar membership.


The Gold Club Membership is good for 12 months from purchase and includes two system checks and a plumbing inspection. The program offers front-of-the-line service and negates both trip fees and diagnostics charges. Members also receive ten percent off needed repairs.


“The membership pays for itself immediately in the peace of having a professional partner on call for any plumbing or HVAC need that arise,” said Johnson. “Plus you have a partner focused on keeping your equipment maintained and running longer!”


This partnership is key to the vendor’s goal of treating customers well.  


“We get to know our Gold Club Members and develop great relationships,” said Johnson. “As a member, you have a trusted partner in Golden Rule who feels we own these pieces of equipment as much as you do!”


Gold Club Membership is available by contacting the company. Additionally, Golden Rule technicians routinely offer it to non-members when out on a call.


“It is usually to the customer’s benefit to enroll and receive the 10% discount,” added Johnson. “Often the discount offsets the $99.”


Now is the perfect time to enroll and schedule air conditioning checks or have a plumbing inspection completed.  


“Our guys can hopefully give the customers an idea of what to expect in the upcoming season,” said Johnson.


To enroll in the Gold Club Membership and schedule your first diagnostic review, contact Golden Rule Plumbing, Heating & Cooling at (888) 986-2424. Or learn more online at


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Giving back supports local plumbing, heating, cooling vendor’s mission

April 10th, 2018

Golden Rule Plumbing, Heating and Cooling takes its mission to conduct business according to life’s golden rule seriously. Finding meaningful ways to give back to the community and its residents is essential to the company’s daily work.  


Beyond providing cost–effective plumbing, heating and cooling services to existing homes, Golden Rule Plumbing, Heating & Cooling actively supports the Des Moines area by using its products and professional expertise to assist homeowners in unfortunate circumstance.


Staff at this respected vendor believe Golden Rule’s commitment to treating others as one wants to be treated likely prompted Habitat for Humanity to approach them to support its Rock the Block program.


“We knew Habitat built homes to help folks step out of homelessness but were not originally familiar with the program to help home owners fix projects and issues that they might not be able to afford,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling.


Through Rock the Block, Habitat for Humanity offers collaborative home repair services for low income homeowners, providing access to essential basics such as heating and plumbing repair. Golden Rule began working with Habitat for Humanity in 2017, streamlining the company’s process for identifying ways to help, thereby maximizing what they could support.


“We help Habitat’s dollars go farther,” said Johnson, noting that Golden Rule has helped with more than 40 home heater, water heater and plumbing situations since collaborating with Habitat for Humanity in 2017.


In addition to partnering with Habitat for Humanity, Golden Rule Plumbing, Heating and Cooling supports the greater Des Moines area in other ways as well.


“We support Hope Ministries and the YMCA shelter. Both organizations help the homeless population in our community,” added Johnson.


Golden Rule performs additional philanthropic plumbing, heating and cooling services through its own program, Golden Rule Gives Back. Additionally, the contractor supports the

St. Jude’s Radiothon and the Animal Rescue League.


“This is exactly who we are,” noted Johnson. “We love to jump at opportunities that maximize what we can do to give back.”


To learn more about Golden Rule Plumbing, Heating and Cooling, to request an estimate or to schedule a service, visit https://www.goldenrulephc.com/ or call (888) 986-2424.

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Expertise, service and industry leading products define heating division of local HVAC provider

April 10th, 2018

Bitter January weather drives home the importance of quality home heating. Since 1999, Golden
Rule Plumbing, Heating and Cooling has proudly offered industry-leading heating systems that
can meet a homeowner’s heating expectations and budget along with unparalleled repair and
maintenance services for home heaters.
A licensed, bonded and insured company, Golden Rule Plumbing, Heating and Cooling offers a
wide range of heaters, brands and sizes, including boilers, furnaces, heat pumps, radiant heating,
hybrid heating, geothermal and ductless mini split heat pump systems. The company provides
installation or replacement as well as repair and maintenance for any heater in existing homes
throughout the Des Moines area.
Golden Rule Plumbing, Heating and Cooling installs high-quality, energy efficient heating units.
By working exclusively with one of the best brands available, Golden Rule leverages buying
power to offer superior, reliable products at a savings. The heating units are made in America
and come with the best warranties in the industry according to Bobby Johnson, sales and
marketing manager at Golden Rule.
Johnson noted that, by partnering with a single manufacturer, Golden Rule can sell better
products for a lower price, allowing homeowners to reap the benefits of functionality and
reliability. Heating systems are rated for 20-plus years of use and come with a lifetime warranty.


“Customers love the lifespan of our products,” said Johnson. “You could buy a lesser quality
product with a lower price tag. It might save you money up front, but it won’t last as long.”


Golden Rule’s well-trained employees translate product benefits to homeowners. While life’s
golden rule guides all company work, specific RULES – respect, understanding, loyalty,
expertise and service – are critical to meeting customer needs.  Expertise and service are essential
to installing new heating equipment or to maintaining or servicing an existing heater.


“We tirelessly train here,” noted Johnson. “No one is more up to date in our industry than we


Golden Rule Plumbing, Heating and Cooling has multiple installation teams plus a cadre of
service technicians specializing in service and repair. Golden Rule can quickly and efficiently fit
a home with a new system, service existing systems or offer emergency repairs.


To learn more about Golden Rule Plumbing, Heating and Cooling, to request an estimate or to
schedule a service, visit https://www.goldenrulephc.com/ or call (888) 986-2424.

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Local plumbing, HVAC provider works by the Golden Rule

April 10th, 2018

Treat others the way you wish to be treated. This golden rule is the driving force behind the
business – and success – of Golden Rule Plumbing, Heating and Cooling.


Golden Rule Plumbing, Heating & Cooling has been serving the Des Moines area for nearly two
decades. It provides cost–effective plumbing, heating and cooling services, offering high quality
installation, repair, replacement and maintenance of these essential systems as well as emergency
plumbing services. As part of its plumbing division, Golden Rule also offers standard rooter
services. Its comprehensive HVAC offerings include air sealing for efficiency and important
indoor air quality support. In addition to traditional conventional heating and cooling, Golden
Rule Plumbing, Heating & Cooling even offers geothermal installation and replacement.


Since it was established, this company has developed a niche, providing world class customer
service by always following the golden rule of life.

“We really try to live by that rule of life. It’s how we service customers, and it’s how we
interview, hire and train our employees,” said Bobby Johnson, sales and marketing manager at
Golden Rule Plumbing, Heating & Cooling. “We strive to live by this rule and create a customer
experience that is unrivaled!”

Johnson noted that the golden rule guides the company’s relationships with customers, vendors
and employees. Employees are encouraged to demonstrate the RULES: respect, understanding,
loyalty, expertise and service.

That final precept – customer service – is key to Golden Rule Plumbing, Heating & Cooling’s
work since it services such critical components of any home. Golden Rule Plumbing, Heating &
Cooling is unique in the Des Moines area because it focuses on existing homes. While it can also
support plumbing, heating and cooling in commercial settings, the company never works new

“We create a consistent customer experience that is unmatched, and unexpected, in our
industry,” noted Johnson, who noted that reviews by customers consistently indicate that this
service provider manages to do just that.

Golden Rule Plumbing, Heating & Cooling is ready to assist with any home’s plumbing and
HVAC needs. To learn more about the company, to request an estimate or to schedule a service,
visit https://www.goldenrulephc.com/ or call (888) 986-2424.

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Let’s Troubleshoot Some Common Boiler Problems

April 2nd, 2018

boiler-manometerGas-fired boilers are not the most common type of home heating system (that’s the gas-powered boiler), but they remain a popular way to deliver warmth during the cold months thanks to their energy-saving performance, even heating distribution, and long service lives. Boilers usually require fewer repairs than furnaces and heat pumps, but there’s no way to prevent all potential malfunctions.

In this post, we’re going to run through some basic troubleshooting for when your home’s boiler encounters problems. Sometimes, it might be an issue you can easily correct. If it isn’t, make sure you only contact licensed HVAC experts for your boiler repairs.

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Problems with Uneven Radiant Floor Heating

March 19th, 2018

in-floor-radiant-heating-tubesRadiant floor heating is one of the best ways to enjoy warmth in a home. The technology of radiant floor heating isn’t exactly new: it’s based on hydronic heating from a boiler. But instead of the boiler sending heated water to a radiator or a baseboard heater to radiate warmth into a room, with radiant floor heating the boiler sends the water through pipes located in a subfloor underneath rooms. The floorboards heat up and send waves of warmth up into the living spaces. This provides an even spread of heating, delivered fast. Not only are in-floor heating systems like this highly energy efficient, the heat they provide feels cozier than that from forced-air systems.

The even spread of heat is one of the huge advantages of these in-floor radiant systems, but that evenness can run into snags requiring professional assistance.

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The Sequencer and Repairs for an Electric Furnace

March 5th, 2018

electrical-wires-in-furnaceAlthough the most common type of heating system in our area is the natural gas furnace, not all homes have connections to gas lines. There are a number of good heater options for all-electric houses, but the electric furnace is a popular one. Electric furnaces are affordable, have long service lives, operate at high safety levels, and suffer from fewer repair issues over their lifetimes compared to gas furnaces.

Electric furnaces are susceptible to a number of malfunctions that don’t affect gas furnaces, however, because of their reliance on electricity. (By the way, gas furnaces also use electricity to run; they just don’t use actual electrical heat to warm up the air, instead using gas jets.) Electrical troubles can create operating problems for a furnace in a number of ways, but one that our technicians often see when they’re on a service call are issues in the sequencer.

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