Reviews

Committed to Our R.U.L.E.S. - Respect, Understanding, Loyalty, Expertise & Service

Since 1999, we have been providing expert plumbing, heating, and air conditioning services in Des Moines and the surrounding communities. Over the years, we have solved countless plumbing and HVAC problems and have left numerous customers satisfied with the quality of our work. Read past customers’ real reviews of our team to learn more about how our team can help you.

  • FAST AND FRIENDLY AND A PLEASURE!!

    FAST AND FRIENDLY AND A PLEASURE!!

    I was very pleased, Nic was very friendly and professional, explained what was wrong and fixed the problem as quickly and efficiently as possible, considering it was a weekend.

    - James G.

  • Efficient, courteous, and the place was cleaner when they left than when they came.
    Very professional. They showed up exactly when they said they would. Efficient, courteous, and the place was cleaner when they left than when they came. Good Job! Thanks!

    - Diane C.

  • I have always had excellent service over the many years I have used Golden Rule.
    Henry was very nice and did excellent service. Told me everything he was doing as he went along. The other fellow was very nice and did excellent work also. I'm sorry I've forgotten his name. I have always had excellent service over the many years I have used Golden Rule.

    - Martha G.

  • Golden rule never disappoints. Their technicians are always knowledgeable and provide excellent service.
    Golden rule never disappoints. Their technicians are always knowledgeable and provide excellent service. They are respectful of your property by always wearing shoe covers. I appreciate that. Thanks Denny for making sure everything in my furnace is functioning properly. I highly recommend Golden Rule for all of your heating and cooling needs.

    - Jill Gilmore

  • They were prompt and efficient despite the frigid temps.

    Will always use them for my heating, cooling and plumbing needs.

    I have purchased my a.c. and furnace from them and was treated well. Just recent!y had my sump pump replaced in the dead of winter. They were prompt and efficient despite the frigid temps.

    - Gloria S.

  • nother amazing feature that you receive with each appointment is a phone call and then a text with a photo and name of the person coming to your home to work that day!
    Jamie from Golden Rule came to my house, with a young man in training, and they did an excellent work with all the jobs they did for our home. It was easy to have them here and they did great, clean work. I really like the way they checked out all my faucets, tubs, and toilets for leaks or any troubles while they were here. I would highly recommend Golden Rule, Jamie and all of their plumbers/employees. Another amazing feature that you receive with each appointment is a phone call and then a text with a photo and name of the person coming to your home to work that day! Being in charge of getting things fixed and the maintaince of our home, I cannot express enough how less stressful and more confident I am with the service person arriving at my home after seeing them via text and knowing who’s coming to my door. I would highly recommend Golden Rule and their trained professionals!

    - Nichole C.

  • Have been using Golden Rule for something like 15 years.

    Very satisfied with promptness and professionalism of plumbing technician who assisted us.

    Have been using Golden Rule for something like 15 years. I have always found their technicians to be very courteous and professional and if they encounter something they are not sure about, others are readily available to the technician via telephone.

    - Terry W.

  • My furnace problem was taken care of expertly and quickly.
    Your tech, Nikki was able to diagnose the problem with the furnace quickly--went to get two needed new parts and install them and all the while being helpful and friendly.

    - Pat B.

  • I cannot over sell you enough on how great it was to deal with Golden Rule. They were professional, polite, on time and very empathetic of my situation of having a dead furnace.
    When my furnace went out all I could think about is “How much is this gonna cost me?” and “Who am I gonna call?” I love to do my research and try to get the best deal out there. But I also know sometimes the best deal isn’t truly the “best”. After doing my research and looking at people comments I called Golden Rule. The service Tech was truly amazing and showed me what he was looking for and educated me so I knew I wasn’t being taken advantage of. After he showed me a few things he recommended I get a new furnace as my 30 year old one just wasn’t going to start back up. He asked if he could call over his System Engineer (Bobby) to look to make sure he saw the same issues, and I told him he could. While I waited for the Bobby to come over the tech sat with me in my home, played with my dog and have a very pleasant conversation.

    Bobby agreed with what the tech saw and went over options with me for what I can do for replacements. Bobby was not pushy and answered all my questions. He did not try to sell me the most expensive unit and talked financing with me as well. I eventually agreed to purchase a new furnace with Golden Rule and Bobby offered to fill my house with Space heaters till the furnace was installed.

    I cannot over sell you enough on how great it was to deal with Golden Rule. They were professional, polite, on time and very empathetic of my situation of having a dead furnace. I would recommend this company to ANYONE looking for a Plumbing, Heating and cooling company. I am highly satisfied with them and they gained a customer for life.

    - Patrick Finnegan

  • It's so refreshing to have a company that answer's their phone 24/7, and can get to the job with in the same day.
    It's so refreshing to have a company that answer's their phone 24/7, and can get to the job with in the same day. I deal with contractors all day long, Golden Rule is one I know I can trust to get the job done timely and correctly each time!

    - Carlson M.

  • We are members of the Gold club and really enjoy the customer service.
    We are members of the Gold club and really enjoy the customer service. They are always respectful of our house and equipment. They give you upfront pricing before doing work. If there is one thing negative is I think they are a little more expensive if they have to replace equipment but overall love them.

    - Jeff W.